Terms of service

Elegant Luxe Events – Terms & Conditions

Last Updated: July 2026

By booking with Elegant Luxe Events, you agree to the following Terms & Conditions.

1. Booking & Payment

A booking is only confirmed when 50% deposit is made upon booking. Payment of the other balance is to be made on the day before the booking date.
A fixed refundable security deposit is required upon booking, and it will be collected on the day before the set-up is done and refunded when pack down is complete upon confirmation that there were no damages done.
Bookings are subject to availability.
Prices are in Australian Dollars (AUD).
Elegant Luxe Events reserves the right to refuse any booking.

2. Delivery & Setup

We provide delivery, setup and pack down for all packages.

Free delivery within 20km of Mackay CBD.
Additional travel fees may apply outside this area.
Customers must ensure there is safe and adequate access to the venue.
Someone aged 18 years or older must be present during delivery and collection.

3. Event Times

The booking period starts at the agreed setup time and ends at the agreed collection time.

If collection is delayed due to customer circumstances, additional hire fees may apply.

4. Customer Responsibilities

Customers are responsible for all hired equipment from delivery until collection.

Please ensure:

Children are supervised around equipment.
No standing or jumping on furniture.
Decorations are not removed or altered.
Equipment is protected from rain, strong winds and extreme weather.
No candles with open flames unless approved.

5. Damage, Loss & Cleaning

The customer agrees to pay for:

Lost items
Stolen items
Broken equipment
Excessively dirty equipment requiring additional cleaning

Replacement costs will be based on the current replacement value of the item.

6. Weather Policy

Outdoor bookings are weather dependent.

If severe weather is forecast, customers may:

Move the setup indoors (where suitable), or
Reschedule to another available date within 6 months.

Refunds will not be provided due to weather unless Elegant Luxe Events is unable to provide the service.

7. Cancellations

More than 14 days before event:

Full refund or free reschedule.

7–14 days before event:

50% refund or free reschedule.

Less than 7 days before event:

No refund.

Rescheduling is subject to availability.

8. Customer Decorations

Customers are welcome to add their own decorations provided they:

Do not damage hired items.
Do not use glue, nails, screws or permanent adhesives.
Remove all personal decorations before collection.

9. Liability

Elegant Luxe Events will not be liable for:

Injury resulting from misuse of equipment.
Weather-related interruptions.
Delays caused by circumstances outside our control.
Loss or damage to customer belongings.

Customers use hired equipment at their own risk.

10. Photography

We may photograph our setups before or during your event for marketing purposes.

If you do not wish your event to be photographed, please let us know before your booking.

11. Changes to Bookings

Changes to guest numbers, colours, themes or locations should be requested at least 7 days before the event.

Late changes may not be possible.

12. Acceptance

By placing a booking through our website, Facebook, Instagram or any other platform, you acknowledge that you have read and agree to these Terms & Conditions.